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CLINIC-HELPLINE  
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The Allude Cashmere Clinic

“As Allude’s Creative Director, I am not only on the mission to come up with new cashmere creations each season, I find it of equal importance to make sure our customers get the most out of their already existing cashmere favorites.”

Our ALLUDE CASHMERE CLINIC on Christophstrasse 6 in the heart of Munich offers a complete wellness program and highly professional service for all treasures, whether they are made from 100 % cashmere or from a cashmere blend, signed with ALLUDE or any other brand. The service includes washing, drying, gentle steaming, de-fuzzing with a cashmere comb and precise mending of the potential holes. Our mission? To maintain the art of the handcraft procedures, in order to mend your cashmere favorites and return them looking as good as new.

We will be happy to answer any questions you might have concerning cashmere, fashion’s most exquisite material. Stop by the ALLUDE CASHMERE CLINIC on Christophstrasse 6 in Munich from Monday to Friday between 10.00 and 18.00 or contact us via email at cashmere-clinic@allude.de.

Not in Munich? Send us your favorite cashmere knits directly to the ALLUDE CASHMERE CLINIC using our online service.

Following decades of cashmere expertise, in 2011 Andrea Karg joined forces with Naturkosmetik Speick to develop ALLUDE CASHMERE CARE SERIES, a line of cashmere care products of the highest quality. Made exclusively from organic and natural ingredients, these products offer perfect support for the maintenance of natural yarns.

ALLUDE CASHMERE CLINIC focuses on quality and experience. Pieces are carefully washed using ALLUDE CASHMERE CARE WASH detergent in high-quality Miele washing machines at 30 degrees and at a wool cycle, which offers a perfect environment for natural fibers. ALLUDE CASHMERE CARE SERIES products are available for purchase in both, our retail stores and in ALLUDE online store.

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Our treatments

Repair

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Care Series
    We only use the products from our very own specially designed cashmere care program, which are also available for purchase through our online store.
    Care Series
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    Depilling
  • Invisible mending
    To patch and fix the holes in the materials, we always carefully select ALLUDE wool from 100 % cashmere in a color that matches the original.
    Invisible mending
  • Seams
    While repairing seams and cuffs with superb quality, we only use 100 % cashmere wool by ALLUDE.
    Seams
  • Patches

    To conceal thinned areas – for example on the elbows – we manually attach leather patches, to assure that not only will your cashmere favorite last longer, but it will also get a touch of individuality.

    Patches
  • Buttons
    Ripped-off? Lost? Nothing easier. Not only will we carefully attach the buttons, if necessary we will also replace them with new – possibly identical – ones.
    Buttons
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
from: 12,00 €

Basic Care

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
  • Refreshing

    We developed a special ALLUDE REFRESHER to assure an instant freshness for your cashmere favorites. Ideal for the time in between washings or when traveling.

    Refreshing
10,00 €

Premium Care

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
  • Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    Depilling
  • Refreshing

    We developed a special ALLUDE REFRESHER to assure an instant freshness for your cashmere favorites. Ideal for the time in between washings or when traveling.

    Refreshing
from: 20,00 €

Luxus Care

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Conditioner

    For an extra care our experts use our ALLUDE CONDITIONER.

    Conditioner
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
  • 2x Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    2x Depilling
  • Refreshing

    We developed a special ALLUDE REFRESHER to assure an instant freshness for your cashmere favorites. Ideal for the time in between washings or when traveling.

    Refreshing
from: 25,00 €

Cashmere

OUR EXPERTISE


In 2015, decades of experience and detailed knowledge in the field of the world’s finest natural material convinced ALLUDE’s Creative Director Andrea Karg to start the CASHMERE CLINIC. Be it washing, drying, pilling or sophisticated mending – our team of skillfully trained tailors and cleaning experts operating under Karg’s supervision has one goal in mind: to meet all of your individual needs and requirements only to assure your cashmere favorites always stay in a superb condition.

Cashmere Clinic

München

Christophstraße 6
80538 München
Germany


Tel.: +49 (0) 89 / 210 20 482
Advice: cashmere-clinic@allude.de

Business hours: 
Mo. - Fr. 10 am - 2 pm & 2:30 pm - 6 pm
Other appointments by arrangement
Approach

Our treatments

Repair

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Care Series
    We only use the products from our very own specially designed cashmere care program, which are also available for purchase through our online store.
    Care Series
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    Depilling
  • Invisible mending
    To patch and fix the holes in the materials, we always carefully select ALLUDE wool from 100 % cashmere in a color that matches the original.
    Invisible mending
  • Seams
    While repairing seams and cuffs with superb quality, we only use 100 % cashmere wool by ALLUDE.
    Seams
  • Patches

    To conceal thinned areas – for example on the elbows – we manually attach leather patches, to assure that not only will your cashmere favorite last longer, but it will also get a touch of individuality.

    Patches
  • Buttons
    Ripped-off? Lost? Nothing easier. Not only will we carefully attach the buttons, if necessary we will also replace them with new – possibly identical – ones.
    Buttons
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
from: 12,00 €

Basic Care

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
  • Refreshing

    We developed a special ALLUDE REFRESHER to assure an instant freshness for your cashmere favorites. Ideal for the time in between washings or when traveling.

    Refreshing
10,00 €

Premium Care

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
  • Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    Depilling
  • Refreshing

    We developed a special ALLUDE REFRESHER to assure an instant freshness for your cashmere favorites. Ideal for the time in between washings or when traveling.

    Refreshing
from: 20,00 €

Luxus Care

  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Conditioner

    For an extra care our experts use our ALLUDE CONDITIONER.

    Conditioner
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
  • 2x Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    2x Depilling
  • Refreshing

    We developed a special ALLUDE REFRESHER to assure an instant freshness for your cashmere favorites. Ideal for the time in between washings or when traveling.

    Refreshing
from: 25,00 €