We are happy to advise you

Do you have any questions? We would be pleased to assist you! 

SHOP-HELPLINE
+49 ​(​0​)​ 89 / 21 11 72 71
Mon - Thu: 09:00 a.m. - 05:00 p.m. & Fri: 09:00 a.m. - 02:00 p.m.
 
CLINIC-HELPLINE  
+49 ​(​0​)​ 89 / 21​ ​02​ ​04​ ​82
Mon - Fri: 10:00 a.m. - 06:00 p.m.

* 0.13 euros from German landlines 
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Repair

Repair

Cashmere Repair

Peeling, mending, washing, and caring: our team of experts at the ALLUDE CASHMERE CLINIC will do everything in their power to assure your cashmere favorite will not only look as good as new, but will also last a long time. Our specialty: individual solutions. An example? Leather patches at the elbows will not only protect the material, but will also add a personal touch to your sweater.
 
 Due to hygenic reason each patient, which comes into our Clinic will be washed. We ask for your understanding.
 
from 6,00 €
(plus 5€ for one wash cycle)
  • Washing
    Every cashmere piece is taken care of by using hand wash program in Miele washing machines of the highest quality.
    Washing
  • Care Series
    We only use the products from our very own specially designed cashmere care program, which are also available for purchase through our online store.
    Care Series
  • Drying
    Your freshly washed cashmere favorite is air-dried on a soft towel.
    Drying
  • Depilling
    All of the pill balls and loose fibers are thoroughly removed by hand, using our special cashmere pilling comb.
    Depilling
  • Invisible mending
    To patch and fix the holes in the materials, we always carefully select ALLUDE wool from 100 % cashmere in a color that matches the original.
    Invisible mending
  • Seams
    While repairing seams and cuffs with superb quality, we only use 100 % cashmere wool by ALLUDE.
    Seams
  • Patches

    To conceal thinned areas – for example on the elbows – we manually attach leather patches, to assure that not only will your cashmere favorite last longer, but it will also get a touch of individuality.

    Patches
  • Buttons
    Ripped-off? Lost? Nothing easier. Not only will we carefully attach the buttons, if necessary we will also replace them with new – possibly identical – ones.
    Buttons
  • Streaming

    We will optically freshen-up your cashmere favorite by carefully steaming it in order to bring your bellowed piece back into its perfect shape.

    Streaming
1. YOUR PIECE OF CLOTHING
Only pieces made from at least 30% cashmere. Please book a separate care package for each piece of clothing.
  • Flag up any damages
2. additional depilling
3. Invisible mending
  • Holes (up to 0.5 cm in length) 11,00 €
  • Holes (up to 1.5 cm in length) 17,00 €
  • Holes (up to 2.0 cm in length) 22,00 €
4. Cuff / seam repair
  • cm (total length of all seams) 4,00 €
5. Patches
Please choose your Elbow Patch. Patches Overview
6. Sewing on buttons
  • Per button incl. button 6,00 €
PRICE: 5,00 € Incl. 19% VAT, plus shipping costs
  • How do i send to the cashmere clinic?
    1. Pack your Cashmere favorite carefully into a parcel
    2. Add your order confirmation
    3. Send your parcel to the following Address:
    4. Allude GmbH
      Seitzstrasse 8
      80538 München
    5. Once your parcel has arrived we will send you a receipt by e-mail
    6. Our experts will immediately start to treat your garment*

    *if you pay by cash in advance the treatment will start upon reception of payment
    How do I send to the Cashmere Clinic?
  • How do we return the 
    shipment
    1. Completeion of repairs
    2. Your Cashmere favourite will be carefully placed into a parcel 
    3. The parcel will be send with UPS
    4. You will receive a tracking number to track your parcel 
    5. Your parcel will arrive within 2 to 3 days
    How can I send back an order?
  • How the Cashmere Clinic works
  • Contact

    Christophstrase 6
    80538 München
    e-mail: cashmere-clinic@allude.de
    +49 (0) 89 / 210 204 82

    Business hours:
    Mo. - Fr. 10 am - 6 pm
    Other appointments by arrangement

    Helpline
    Tel: +49 (0) 89 / 21 11 72 71
    Questions? Please contact us